BOOKING POLICIES

1. Appointments

If you are a new client wishing to book in with us, please send us a picture of both hands (showing the bare nails) to info@thehotblend.com so that we can assess the natural nail condition prior to booking. Please note we DO NOT remove work that we did not carry out. Please note that if you attend your appointment and there is an infection present (Onycholysis, Green Nails etc.) we won’t be able to carry out the service and the full treatment cost will be applicable.

All appointments are required to be booked through the website. To secure an appointment, a non-refundable 50% deposit is required. Booking fees will be non-refundable under any circumstances so please ensure that when you are booking your appointment you will be able to attend.

If you fail to receive a booking confirmation after paying, please contact us within 24 hours of the payment being made in order for us to check that the payment has been successful. Contacting us to check for successful payment where a booking confirmation was not received and within less than 1 week of your appointment will lead to section ‘3. Cancellation Policy’ being applied.

Please ensure that you are aware of the pricing and categories of the services you are booking or please message us through Instagram @thehotblend or email to info@thehotblend.com if you are unsure prior to booking. Your appointment will be confirmed via email.

Booking your chosen service and paying the 50% deposit will secure your time slot. If you do not wish to have the chosen service on the day, we will be able to accommodate a shorter service, however, the remaining 50% of the original service cost will still apply as this time could have been used to accommodate other clients.

Please note that the remaining balance must be paid after the service is completed and before leaving the salon.

Our work is guaranteed for 7 days. If you have any issues with the quality of work, please contact us to give us the opportunity to fix it for you.

2. Moving Appointments

The movement of any appointment requires at least 1 weeks notice prior to the time and date of the appointment. Appointments will not be moved with less that 1 weeks notice and the cancellation policy will apply if you are unable to attend your booked appointment.

3. Cancellation Policy

If you cancel your appointment with more than 1 weeks notice you will be charged 50% of the full treatment price (the 50% booking fee will be kept) as noted above in section ‘1. Appointments‘ . If you wish to cancel your appointment with less than 1 weeks notice you will be charged the full treatment price. No further appointment will be carried out in the salon until the outstanding balance is fully paid.

We understand that sometimes things come up and where possible we will be as understanding as we can. However this is a small business and this means loss of earnings for us and for our business and this also means that others will miss out on an appointment.

4. No-Show Policy

If you are more than 15 minutes late for your appointment and fail to contact us beforehand to make us aware, this will be classified as a ‘no-show’. We will always try to accomodate you, however, please be understanding that we work with back-to-back appointments and we may have to cancel your appointment if we can’t complete the work to our high standards.

5. No Children Policy

Due to health and safety regulations please consider making other arrangements for your children when you come for your treatment. A salon is not the safest place for a child, since hot tools, very sharp objects and chemicals are in regular use. I am unable to carry out your treatment if you also need to keep an eye on child safety. Therefore if on arrival for your treatment you have children with you, your treatment will need to be cancelled and full cancellation charges will be applicable. Thank you for your support and understanding in this matter.

PRIVACY POLICY

1. INTRODUCTION

The Hot Blend (website url address: https://thehotblend.com/ appreciates your business and trust. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are UK based company and operate web servers hosted in Hungary. Our hosting provider Dima Kft. adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Dima Kft. privacy policy, please see here: Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

Purchase codes are stored on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Dima. Dima Kft. privacy policy, please see here: Data Privacy Policy.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

INSTAGRAM

We use the Twitter API to display our tweets timeline on our site. Instagram has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Instagram server until you consent to it. See their privacy policy here: : Instagram Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. The Hot Blend permits residents of the European Union to use its Service. Therefore, it is the intent of The Hot Blend to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

The Hot Blend may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by The Hot Blend, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. The Hot Blend bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to The Hot Blend, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.